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Feedback and Complaints

This page contains important information on where to submit feedback and complaints.

Updated over a month ago

If you wish to submit feedback or if you have a complaint, please use the below contact information.

For feedback and complaints about the IWTS Origins platform, send an email to support@kpmgorigins.com.

Alternatively, you can access the chat function while logged into IWTS on the bottom lefthand side of your screen.

Any complaints to the EPA should be directed to their Environment Line: https://www.epa.nsw.gov.au/About-us/Contact-us/environmentline

EPA Contact details

Phone:​ 131 555 (24x7 for pollution and environmental incident reports)
9995 5555 for other enquiries

National relay service for hearing impaired customers​: 133 677

Email:info@epa.nsw.gov.au

Street address:​ 6 Parramatta Square, 10 Darcy Street, Parramatta NSW 2124

Postal address:​ Locked Bag 5022, Parramatta NSW 2124

Opening hours:​ 8:30 am-5:00 pm, Monday-Friday. General information enquiries are handled during business hours. Reports of pollution incidents where EPA has a direct regulatory role, and reports relating to noisy or smoky motor vehicles, are taken 24 hours a day, seven days a week.

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