If you wish to submit feedback or if you have a complaint, please use the below contact information.
For feedback and complaints about the IWTS platform, send an email to [email protected].
Alternatively, you can access the chat function while logged into IWTS on the bottom lefthand side of your screen.
Any complaints to the EPA should be directed to their Environment Line: https://www.epa.nsw.gov.au/About-us/Contact-us/environmentline
EPA Contact details
Phone: 131 555 (24x7 for pollution and environmental incident reports)
9995 5555 for other enquiries
National relay service for hearing impaired customers: 133 677
Email: [email protected]
Street address: 6 Parramatta Square, 10 Darcy Street, Parramatta NSW 2124
Postal address: Locked Bag 5022, Parramatta NSW 2124
Opening hours: 8:30 am-5:00 pm, Monday-Friday. General information enquiries are handled during business hours. Reports of pollution incidents where EPA has a direct regulatory role, and reports relating to noisy or smoky motor vehicles, are taken 24 hours a day, seven days a week.