If you're experiencing login issues, try resetting your password, clearing your browser's cache, opening a different browser, using Incognito mode, or checking your internet connection to resolve the problem.
I can't log into IWTS. What should I do?
Use a new login link
The old link that you currently use may have expired due to security updates
Open a different web browser
Open other web browser engines to log in such as Microsoft Edge, Safari, and Firefox
Log into IWTS.
Clear browser cache & cookies (Google Chrome)
Click the three-dot icon in the upper right corner.
Choose "Delete Browsing Data".
The most effective setting is to clear all browsing history for All time and to clear browsing history, cached images and files, and cookies.
Close your browser and restart it to see the changes.
Log into IWTS.
Incognito on Chrome (Mac and PC)
Open Google Chrome.
Select the three-dot icon in the upper-right corner.
Select the New Incognito window from the drop-down menu.
4. Log into IWTS while in Incognito mode
If these troubleshooting methods do not work please get in touch with our support team: [email protected]